Refund policy
Last updated 16 September 2026.
Microsoft handles refunds
Screen Crisp is sold through the Microsoft Store. Microsoft is the seller and processes every payment, so refunds are requested from Microsoft and decided by Microsoft under the Microsoft Store Terms of Sale. We never receive your payment, and we cannot issue, approve or refuse a refund on Microsoft’s behalf.
Microsoft generally considers refund requests for digital products made within 14 days of purchase, and grants them at its discretion. Treat that window as the practical deadline: ask early rather than late.
How to request one
Sign in at account.microsoft.com/billing/orders with the Microsoft account you bought Screen Crisp with, find the Screen Crisp order, and choose the refund option. Microsoft will tell you the outcome and, if approved, return the money by your original payment method on its own timetable.
Try before you buy instead
You do not have to pay to find out whether Screen Crisp suits you. Recording and the full editor are free, including automatic zoom, cursor styles, 3D motion and the timeline. You can build a complete project and watch it back before buying anything — a Pro licence only removes the export watermark. Doing a real recording first is the surest way to avoid needing a refund at all.
What happens to the app
A refund ends your Pro entitlement, so export is locked again, as in the free version. Recording and editing keep working. Your recordings, projects and any files you already exported stay on your PC and are unaffected — we hold no copy of them and nothing is deleted remotely.
If something is broken
If Screen Crisp is not working as described, email [email protected] before requesting a refund. Include your Windows version and what you were recording. Many export and capture problems come down to a driver or a setting and can be fixed the same day. It also helps us fix the underlying bug for everyone.
Your statutory rights
This page describes how the Store refund route works; it does not limit rights you have under consumer law, including remedies for digital content that is faulty or not as described. Those rights sit alongside Microsoft’s process and are not waived by it.